Policies & Appointment Info

1 - Late Appointment Arrival.

If you arrive 10 minutes or more late for a scheduled appointment, the service provider has the right to refuse service or reduce the length of the service to ensure that their next scheduled appointment does not have to be pushed back, depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment.Regardless of the length of the treatment actually given, you will be responsible for the "full" session, however we will do our best to satisfy the scheduled time.

2 - Cancelling an Appointment.

Please arrive 10-15 minutes before your appointment.

If you can not make your appointment please give a 24-hour notice of cancellation. Please call 707-763-6888 to reschedule or cancel. If we do not answer, please leave your info on our voice mail.

FULL PAYMENT WILL BE CHARGED FOR NO-SHOW APPOINTMENTS & LAST-MINUTE CANCELLATIONS.

Sorry, cancellations made via email are not accepted.

Late arrival: No fee is charged but your appointment will end at your scheduled time.

If you missed your appointment we will charge 50% of the amount of the service booked.

To all clients that pay with credit or debit cards. Please, We would greatly appreciate tips left in cash. Thank you!


Lost Items

Please leave all jewelry and valuable items at home or keep them with you at all times. When you leave our center, please check to make sure you have all your items with you. J’L Relax Center is NOT RESPONSIBLE for lost or misplaced items.


Packages, Gift Certificates & Gift Cards

ALTERED GIFT CERTIFICATES WILL NOT BE HONORED.

PACKAGES, GIFT CARDS, AND GIFT CERTIFICATES THAT ARE LOSTOR STOLEN CANNOT BE REPLACED. WE WILL NOT BE RESPONSIBLEFOR LOST OR STOLEN CARDS. NON-REFUNDABLE & NOT REDEEMABLEFOR CASH. MUST BE PRESENTED AT TIME OF SERVICE OR YOU MUSTPAY BY OTHER MEANS & MUST BE PRESENTED IN PERSON, NO EXCEPTION.


WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

THANK YOU. IT IS OUR PLEASURE TO SERVE YOU!